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Amica Mutual Insurance Complaint - AMICA is not the same company it used to be
Amica Mutual Insurance Complaint

Amica Mutual Insurance Complaint

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AMICA is not the same company it used to be


My letter to AMICA is my review ...

Robert A. DiMuccio Amica Mutual Insurance Company‚Ä®
PO Box 9128
Providence, RI 02940-9128

Mr DiMuccio,

1) I turned 60 this year. When I started driving at 16, my father insured me with AMICA and for almost all the years in the decades since, my auto insurance has been AMICA. I cannot recall the last time I was at fault for an accident. When I was about 21 or so, I think. Mostly I’ve paid money into AMICA for a very, very long time.

2) Yesterday for the first time, I asked for a quote on insurance for two homes to tie everything together, home & auto. More than 24 hours later, I received a call from AMICA that because I have made homeowner's claims, that is, actually used the insurance for which I paid, AMICA will not insure me.

This is the kind of behavior I’ve long associated State Farm, shady health insurers and others. I never dreamed that AMICA pulled this sort of thing. For decades I have counseled family and friends to go with AMICA. I now feel I have misled them.

3) Another company chose to cover me without hesitation at the end of our phone conversation yesterday, and did not put me off for a day. It’s the same company that has been insuring my four other, now five, properties and the same company that paid the claims above and that has given me great service: Farmers. They have insured me for about 18 years and did not walk away today as AMICA did.

For years they have been after me for auto insurance but in spite of their discount for insuring both home and auto, I never dreamed of leaving AMICA. I stayed with AMICA because I always thought of AMICA as a superior company. That has now changed.

4) I think this treatment of a long term customer reflects poor judgment. The best companies act upon the fact that it costs less to keep a customer than to acquire a new one. I think AMICA is no longer the company I started with a lifetime ago. FYI.

Sincerely,

Lucius W. Kingman


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Comments


Pelerinage says: (6 years ago)
 0
Robert,

The story repeats, exactly the same way you state in your letter. I am 50 years old, never had an accident in my life until 2 months ago when somebody rear ended my vehicle. To make the story short, the amount of excuses without any intelligent basis are huge and their CS, friendly but obtuse is unbelievable. Now seems that I will have to take in my own hands finishing the repairs that they have declared as non-related to the accident.

When I selected Amica was not for their "low prices" because they are above market but, for the "ratings" with the BBB. Is there any source of information that any literate person can follow nowadays to select an insurance company? Are they all crooks? I'm really disappointed at the way this industry behave.

Good luck to you and very sad I didn't read this review/letter before I selected Amica a few years ago.

Thanks

Carlos Moreno




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